You know, I am usually the cool, calm and collected one when *ish hits the fan in any situation. I have an amazing game face and I try to resolve the issue and get things back on track. In this instance, I wasn't so cool.
I attended the Macy's Music Festival in Cincinnati, OH during the National Urban League Conference and at first I was pretty excited that I got word that I was approved for covering the event. This was my 2nd major festival outside of the state of Florida and I would get to see some of the artists that I was curious to see (K. Michelle... which by the way did a great job) and admired.
I arrived at the media entrance with one of my newest contributors Kamilah (after walking around for 15 minutes trying to find it) and was greeted by the Media manager. We got our "tickets" and was escorted by two volunteers to one of the suites. Now why we went to the suite was beyond me but we went there. After 5 minutes, I along with the rest of the media that came in at that time left the suite and headed to the stage area (which was a maze in itself). Now this is where it get's interesting...
We get to the gate near the stage as we were preparing to set up in front of the stage but come to find out per security we needed 1) a wristband and/or media pass to get into the area and 2) a professional camera. At that time, we did not have either and had to convince this security guy (who was just doing as he was told) what I do and why my iphone would suffice. If I had known I needed my professional cameras, I would of brought them no questions asked.
Anyway, so we still had to get this wristband from the area we entered from to make sure we were identified as a media outlet (and yes, I did have my own media credential just in case). One of the crews that walked in with us walked into the office and within minutes and no questions asked, they got their band and walked on out. When it was my turn to get mine, the show producer just got word some attendees were not happy with their seats and wanted their money back, etc. Now at this point I switch to event planner mode and can empathize on the situation she had to deal with so I stay quiet for a minute so she can handle her business. In the midst of that, I introduce myself to her and let her know the situation about the bands and how we needed it to be in the area. She says ok but she needs to talk to her media manager and she will be right back (she had to escort the mayor to the stage).
So we waited about 7-10 minutes and when she arrived back she said I am waiting for my media guy to contact me back and I will let you know what he says. Now at this point I got a little suspicious... why do you need to talk to him when the other crew came in with no problem and got their stuff and no credentials needed to be verified. By this time 30 minutes roll around and I am getting anxious. I have already missed a good portion of Chaka Khan's performance and I need to see the rest and this STILL has not been resolved.
In the midst of the time we had been waiting, another media outlet person came up to get their band and with no hesitation they get the special band and continue to cover the event. So by this time I am pissed. I walked in and said "hey look we have been here for over 30 minutes and I still need this band." The lady snaps at me and says "You are going to have to wait. I have not heard from him yet. Can you wait outside?" I looked at her like "did she just SNAP at me?" By this time I could care less who was on that stage and I was ready to go off. But the professional that I am said to self "Karen just walk away before you show out!"
After another 5 minutes, Mr Media Manager comes around and he gets an earful from me about how I was treated, given the run around, and how I have missed part of the concert because of this foolishness. He finally went in to talk to this lady and within 2 minutes he granted us these bands.
I write this post to say this, treat the folks that are going to talk about you and share their experience with others with enough respect regardless of how big or small they are. You have no idea who they know nor who will actually read what they have to say. My whole intent was to talk about how great the performers were and how they showed out on the stage but its showered by the experience as SOON as I arrived at the Paul Brown Stadium.